Orders and Shipping
Orders will be dispatched within 3-5 days receiving full payment and your pesonalised hand made item has been made, via Australia Post. Australia Post - Regular or Express Post - shipping costs are calculated automatically at checkout, based on the weight and destination of the parcel. All purchases whether it's a gift for yourself or for someone you love, it comes beautifully presented in an elegant handmade gift pouch free of charge.
It is your obligation to enter the correct delivery address details at the time of ordering. If the delivery details you have given are incorrect, JAS Designs will not refund your payment.
Free Shipping Worldwide - Standard Shipping - Priority Mail which means no tracking.
You can still choose Tracking or Express Post.
We want you to feel great about your purchase or exchange it. We will be happy to exchange your purchase or refund after receiving back the item/s (return postage buyers expense). We will not refund if the goods are damaged or faulty or have been hand stamped and personalised for you unless it is the wrong spelling.
In the event that you wish to proceed with a return, or exchange, please email us at firstname.lastname@example.org with the details of your return request and order number. We will then issue you with a Return Authorization Number (RA) and address details of where to send your return. You must obtain an RA number immediately so as to ensure that you are eligible for a replacement or refund.
Your RA number needs to be clearly displayed on the return packaging in order for your return to be processed quickly and efficiently.
All returns must be made within 30 days of purchase date and need to be in their original packaging and condition.
It is your responsibility to ensure that we receive your goods. We cannot be held responsible for any goods lost in transit. We suggest that you consult with Australia Post, or your country's Post Office for the most secure way to send your parcel, and keep proof of postage. Credit vouchers or refund will only be given on the item value. Delivery charges are not refundable. Sale items are not refundable or exchangeable.